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Specialists in AI customer serviceAwake while you sleep
Customer service is the one thing we do. Monqez AI answers your customers 24/7 on WhatsApp, Instagram, Messenger, Telegram, email and your website, and our AI call center picks up your phone calls, using your products, prices and policies, in your brand's voice
- No credit card
- Set up in minutes
- Try it before connecting a channel
Built for online stores, clinics, agencies and service businesses
Do you ship internationally?
2:13 AM
Is the black one still in stock?
2:13 AM
What's the price?
2:14 AM
Yes, we ship worldwide, and the black one is still in stock for $49 💛
2:14 AM
Example conversation
How it works
One conversationfive actions
Monqez turns customer messages into real actions using your products, prices and policies
- Answers customer questionsFrom your own products, prices and policies
- Recommends the right productsSuggests items from your catalogue when a customer is deciding
- Takes orders automaticallyAdds items to the cart and puts them in your list. It never asks anyone to pay
- Books appointmentsSchedules meetings on your calendar, once you switch that on
- Hands over to your teamTransfers the conversation to your team the moment it is unsure
What we do
One specialty, every way your customers reach you
Customer service is all we build. Chat and email for every business, and a full call center for the ones that live on the phone
Chat and email
One AI agent answers on WhatsApp, Instagram, Messenger, Telegram, your website and your mailbox. It takes orders, books appointments and hands the conversation to your team when it should
- Free plan, no card
- Answers in your customer's own language, native Arabic included
- Your own accounts and your own number
Phone calls and a full contact center
An AI voice agent picks up every call in Arabic and English. When you need people too, the same platform runs your human agents: queues, agent desk, supervisor, quality and workforce
- Inbound and outbound calls
- AI and human agents on one platform
- Set up and activated by our team
You set the rules. It does the answering
Every line below is a setting you control, not a promise you have to trust
You setYou write the answers
Monqez doesIt replies in seconds, at any hour
You setYou pick the tone
Monqez doesIt stays on it, in your customer's own language
You setYou connect the channels
Monqez doesIt works the same way on every one
You setYou set the monthly cap
Monqez doesIt stops there, and never bills extra
You setYou stay in charge
Monqez doesIt hands you the chat the moment it hesitates
From question to order, on WhatsApp
A customer asks about a product, gets a straight answer, and the order lands in your list, while you are doing something else
All set, Ahmad. Order confirmed, delivery to Abdoun tomorrow
Written by your agent, under your brand and never ours
- Item
- 2 × Black Hoodie (L)
- Customer
- Ahmad · Abdoun, Amman
- Channel
- Recorded
- In your orders list, 10:33
An example conversation, shown here in English. Your agent replies in whichever language your customer writes in
The same agent answers on WhatsApp, Messenger, Telegram, Instagram, your website and email
- WhatsAppLive
- MessengerLive
TelegramLive- InstagramLive
WebsiteLive
EmailLive
Connected through the official WhatsApp Business API. You plug in your own WhatsApp Business number, your own Facebook Page, your own Telegram bot and your own mailbox. Your number stays yours
Setup takes about one evening
Paste in your FAQs and prices, or connect your store and it reads the catalogue itself
Connect one channel, your own WhatsApp Business number or your Facebook Page
Talk to it yourself in Test Mode, correct what sounds wrong, and go live when you decide
Nothing reaches a real customer until you say so
Built to stop, not to guess
- It does not invent answers. If it is not in your information, it says so
- It does not handle refunds or complaints. Those come to you
- It does not keep going when a customer asks for someone on your team
- It does not learn behind your back. It changes only the day you change your information
Customer service is our specialty: chat and email from a free plan, WhatsApp campaigns from Growth, and a full AI call center for businesses that take calls. A sales agent is being built. We will tell you when it is ready, and not before
Monqez means rescuer