AI Customer Service & Sales for E-commerce
Online stores live and die on response speed. A shopper who waits an hour for "is this in stock?" buys somewhere else. Monqez AI gives your store an AI Customer Service rep that answers instantly across your channels, and a Sales rep that finds and follows up new buyers — all in Arabic and English, all connected to the tools you already run.
The problems we solve
- Repetitive "where is my order?" messages eat your team’s day
- Shoppers ask at 2am and get no reply until morning — then they’re gone
- Abandoned carts pile up with no structured follow-up
- Peak seasons overwhelm a small support team
Instant order + product answers, 24/7
Train the AI on your catalogue, shipping policy, and returns once. It then answers stock, sizing, delivery-time, and refund questions in seconds — on WhatsApp, Instagram, and your website — so customers buy with confidence instead of bouncing.
Recover carts and slow chats automatically
With the Automations department, a quiet cart or a chat that went silent triggers a friendly, well-timed follow-up. It feels personal, runs hands-free, and turns "almost bought" into "bought."
Turn DMs into orders
Most stores leak revenue in the DMs. The AI greets, answers, recommends, and nudges to checkout, capturing sales your team never had time to chase.
Frequently asked questions
Does it connect to Shopify / WooCommerce?
It connects through your existing channels and can be wired to your store’s order data so it answers real "where is my order" questions, not guesses.
Can it handle a Ramadan or sale-day rush?
Yes — AI scales to thousands of simultaneous chats without extra hiring, so peak days don’t break your support.
Will replies match my brand voice?
You train it on your own tone and policies, so it sounds like your store — in Arabic and English.
See Monqez AI on your own business
Start a 14-day trial — no credit card needed.