Does it really handle Arabic properly?

Yes, and that is the part most tools get wrong. It replies in your customer's own dialect rather than formal written Arabic, keeps masculine and feminine forms consistent, and recognises Arabic typed in Latin letters ("3ndi mshkle") as Arabic instead of answering in English. Voice replies use native Arabic voices, not an English voice reading Arabic.

Which channels can it answer on?

WhatsApp Business, Facebook Messenger, Telegram, Instagram DMs, and a chat widget on your website, all live today. Email is not supported. You connect your own accounts, so the customer relationship stays yours.

Will my customers know they are talking to an AI?

It answers as your business and never mentions Monqez or any AI provider by name. If a customer asks directly whether they are talking to a person, it will not claim to be one.

What happens when it does not know the answer?

It tells the customer it does not know, and offers to bring in a person. If the customer asks for a human at any point, the thread is flagged and you are notified every time, whether or not the AI decides to escalate on its own. You see the reply it had drafted before you answer, and you can take the conversation over at any moment.

What happens if I run out of replies?

It stops. There is no overage charge, so a busy month cannot produce a surprise bill, but it also means the conversation waits for a human until the next cycle or an upgrade. You can see your usage at any time and change plan yourself.

How is my data kept separate from other businesses?

Every business has its own isolated database rows, its own knowledge base, and its own integration credentials, encrypted at rest with AES-256-GCM. Your conversations are never used to train shared models.

How long does setup take?

Adding your FAQs and connecting a channel is same-day work. It starts in test mode so you can talk to it privately and correct it before any customer does. You decide when it goes live.

Plans start at ⁦$99⁩ a month, published on the pricing page with no sales call. Every plan includes every channel and every feature, the only difference is how many replies a month. The 14-day trial is full access and needs no card.

CUSTOMER SERVICE

AI customer service for WhatsApp, Messenger and Telegram

Name: Monqez AI — Customer Service
Brand: Monqez AI
Price: 99 USD
Availability: InStock

It answers your customers in their own language, under your own brand name, and hands the conversation to you the moment someone asks for a person.

Start free for 14 days

No card needed. Test it privately before it goes live.

What is Monqez AI customer service?

Monqez AI is an AI customer support agent that connects to the channels your business already uses: WhatsApp Business, Facebook Messenger, Telegram, Instagram DMs and a chat widget on your website. It answers customer questions from information you give it: your FAQs, your product catalogue, your uploaded documents, your calendar, and your Shopify orders. It replies in whatever language the customer writes in, including Arabic and Arabic written in Latin letters. Every reply goes out under your business name, not ours.

At a glance

The facts, without the marketing.

Channels live today: WhatsApp Business, Facebook Messenger, Telegram, Instagram DMs, website chat widget
Languages: Replies in whatever language the customer writes in. Native Arabic, including Arabizi.
Voice: On WhatsApp, Messenger, Telegram and Instagram it transcribes an incoming voice note and can reply with one. Counts as one reply. The website chat widget is text only.
Answers from: Your FAQs, product catalogue, uploaded documents, calendar, and Shopify orders
Human handoff: Forced in code when a customer asks for a person, in English or Arabic
Billing: Flat monthly price from ⁦$99⁩. No per-resolution fee. Hard stop at the plan cap, never an overage charge.
Setup: Connect your own accounts. Test privately, then go live when you decide.
Trial: 14 days, full access, no card required

How do you set it up?

01
Tell it about your business
Add your FAQs, your products and prices, and upload the documents you already have. It reads the whole document, not just the title.
02
Connect your own channels
Plug in your WhatsApp Business number, your Telegram bot, your Facebook Page, your Instagram account, or drop the widget on your site. Every channel answers from the same knowledge.
03
Test it privately
It starts in test mode. Talk to it yourself, correct what you do not like, and only go live when the answers sound like you.
04
Watch it work
Messages arrive, it answers in seconds in the customer's language, and anything it should not handle lands in one queue for you.

Which channels does it answer on?

Connect the accounts you already own. The same trained agent answers on all of them.

WhatsAppLive
MessengerLive
TelegramLive
InstagramLive
WebsiteLive

What does it actually look like?

One conversation on WhatsApp, from the first question to the order in your list. This one arrived on WhatsApp; the same agent answers on every channel you connect.

All set, Ahmad. Order confirmed, delivery to Abdoun tomorrow.

Written by your agent, under your brand and never ours.

Order recorded

Item: 2 × Black Hoodie (L)
Customer: Ahmad · Abdoun, Amman
Channel: WhatsApp
Recorded: In your orders list, 10:33

An example conversation, shown here in English. Your agent replies in whichever language your customer writes in.

What makes it different

Six things it does that are worth checking against any other tool you are looking at.

It cannot invent an order status

When a customer asks where their order is, the agent is forbidden from writing the status itself. It looks the order up in your store, and the system fills in the real status. If it tried to guess, the guess is stripped out and logged.

The handoff is in code, not a decision

When a customer asks for a person, in English or in Arabic, the thread is flagged and you are told, every time. It does not depend on the AI choosing to step aside. You see the reply it had drafted, and you can take the conversation over whenever you want.

A voice note gets a voice note back

Your customer speaks, it listens, and it answers out loud in a native Arabic or English voice. A voice reply counts as one reply, there is no separate voice charge and no voice cap.

It reads Arabic written in English letters

When a customer types "3ndi mshkle" or "keefak", it recognises that as Arabic and answers in Arabic. Most tools read it as broken English and reply in the wrong language.

It stops at your cap, and never bills extra

When the plan's replies run out, it stops and the conversation waits for you. There is no overage rate, so a busy month cannot produce a surprise invoice. It sends nothing rather than charging you for it.

It only books slots that are really free

It offers appointment times from your real calendar. If someone takes the slot while the customer is deciding, it says so and offers another rather than confirming a booking that does not exist.

Is this just a chatbot?

No. A chatbot follows a script you draw as a flowchart, and falls over the moment a customer phrases something the way real people actually do. This reads your own material and answers the question that was asked.

A chatbot

Buttons and decision trees. You maintain the flow. Anything off-script gets "I did not understand that".

This

You give it your FAQs, catalogue and documents. It answers in the customer's own words, in their own language, and says so plainly when it does not know.

What it will not do

The limits matter more than the features. These are the ones worth knowing before you buy.

It does not invent answers. If it is not in the information you gave it, it says so.
It does not keep going when a customer asks for a person.
It does not take payments or send payment links.
It does not learn from your conversations. It changes the day you change your information, and not before.
On WhatsApp, Messenger, Telegram and Instagram it reads photos a customer sends. On the website chat widget it reads text only.
It does not answer email. Email is not a supported channel.

Common questions

Does it really handle Arabic properly?: Yes, and that is the part most tools get wrong. It replies in your customer's own dialect rather than formal written Arabic, keeps masculine and feminine forms consistent, and recognises Arabic typed in Latin letters ("3ndi mshkle") as Arabic instead of answering in English. Voice replies use native Arabic voices, not an English voice reading Arabic.
Which channels can it answer on?: WhatsApp Business, Facebook Messenger, Telegram, Instagram DMs, and a chat widget on your website, all live today. Email is not supported. You connect your own accounts, so the customer relationship stays yours.
Will my customers know they are talking to an AI?: It answers as your business and never mentions Monqez or any AI provider by name. If a customer asks directly whether they are talking to a person, it will not claim to be one.
What happens when it does not know the answer?: It tells the customer it does not know, and offers to bring in a person. If the customer asks for a human at any point, the thread is flagged and you are notified every time, whether or not the AI decides to escalate on its own. You see the reply it had drafted before you answer, and you can take the conversation over at any moment.
What happens if I run out of replies?: It stops. There is no overage charge, so a busy month cannot produce a surprise bill, but it also means the conversation waits for a human until the next cycle or an upgrade. You can see your usage at any time and change plan yourself.
How is my data kept separate from other businesses?: Every business has its own isolated database rows, its own knowledge base, and its own integration credentials, encrypted at rest with AES-256-GCM. Your conversations are never used to train shared models.
How long does setup take?: Adding your FAQs and connecting a channel is same-day work. It starts in test mode so you can talk to it privately and correct it before any customer does. You decide when it goes live.
What does it cost?: Plans start at ⁦$99⁩ a month, published on the pricing page with no sales call. Every plan includes every channel and every feature, the only difference is how many replies a month. The 14-day trial is full access and needs no card.

Turn it on tonight.