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Call Center
An AI call center that answers every call
Monqez AI picks up your business calls 24/7, takes orders and reservations in Arabic and English, and makes your follow-up calls, using your menu, branches and prices
Set up and activated by our team for your business
What is the Monqez AI Call Center?
It is an AI voice agent connected to a phone number for your business. It answers inbound calls the way a trained receptionist would, knows your menu, branches and delivery zones, takes the order or the reservation, and transfers the call to a staff member when the caller asks for a person. The same engine makes outbound calls: it follows up with your customers and calls the lists you upload, within local calling hours. Every call is written out in your dashboard
Inbound and outbound, one voice
Your customers call you, and your business calls them, with the same knowledge of your business
Inbound calls
A customer calls your number and the AI answers at once, at any hour
- Answers every call 24/7, with no queue and no hold music
- Takes phone orders from your menu and sends them to the right branch
- Records reservations and answers questions about opening hours, branches and delivery areas
- Transfers the call to a staff member when the caller asks for a person
- Notifies you the moment a phone order comes in
Outbound calls
The AI calls your customers and leads for you, one call or a whole list
- Follow-up and sales calls from a list you type in or upload as an Excel file
- Calls only within each person’s local calling hours
- Never calls a number that opted out, and recognises voicemail
- Writes the outcome of every call to the contact in your CRM
What it handles
- Languages
- Arabic, including the Jordanian dialect, and English. It switches when the caller does
- Voice
- A natural voice chosen for your brand, male or female, including a local Arabic voice
- Hours
- 24 hours a day, 7 days a week
- Your business
- Menu, prices, branches, delivery zones, opening hours and your own instructions
- Background noise
- Keeps listening to the caller from a street or a busy room
- Your dashboard
- Every call with its transcript, phone orders, reservations and call performance
- CRM
- Every caller is saved as a contact, linked to the same person on WhatsApp
How it is activated
- 01
Contact us
Tell us about your business and how many calls you receive
- 02
We set it up
We connect a phone number and load your menu, branches, delivery zones and voice
- 03
You test it
You call it yourself, and we tune it until it sounds right for your business
- 04
It goes live
Your customers start calling, and you follow every call from your dashboard
Questions about the Call Center
- How much does the Call Center cost?
- It is priced for each business, by call volume and setup. Contact us and we will send you a quote
- Can I keep my current phone number?
- We set up a number for your business, and you can forward your current number to it
- What happens when a caller wants a person?
- The AI transfers the call to a staff member’s phone. If no one is set to receive transfers, it takes a message so your team can call back
- Which languages does it speak?
- Arabic, including the Jordanian dialect, and English. It answers in the language the caller uses
- Is it part of Customer Service?
- Yes. It is the phone side of Monqez AI Customer Service, and every caller lands in the same CRM as your chats
Bring the Call Center to your business
Tell us about your business and your calls. Our team sets everything up and activates it for you