AI Customer Service for Restaurants & Cafés
Hungry customers don’t wait. They message your WhatsApp or Messenger asking about the menu, a table, or delivery — and if no one replies fast, they order from the next place. Monqez AI answers instantly across your channels, takes reservation and order details, and keeps regulars coming back, in Arabic and English.
The problems we solve
- DMs and WhatsApp pile up during the dinner rush
- Customers ask the same things — menu, hours, location, delivery
- Reservation requests slip through unanswered
- No time to follow up with regulars or promotions
Never miss a hungry customer
The AI answers menu, price, hours, location, and delivery questions instantly on WhatsApp and Messenger — even mid-rush — so every enquiry becomes an order or a booking instead of a missed message.
Take bookings and orders in chat
Customers prefer to message. The AI collects reservation details or guides them to order, capturing revenue your staff are too busy to chase during peak hours.
Upsell and recommend in the moment
While answering, the AI can suggest today’s special, a popular pairing, or a delivery add-on — lifting each order right in the conversation. Scheduled win-back nudges to past customers are on the Automations roadmap.
Frequently asked questions
Does it work on Instagram DMs?
Yes. Instagram DMs are live, alongside WhatsApp, Messenger, Telegram, and web chat — the same agent answers on all of them, from the same menu and the same hours.
Can it take reservations?
It collects booking details in chat and can hand them to your team or system, then confirm with the customer.
Will it know my menu?
You train it on your menu, prices, and hours, so answers are always accurate and on-brand.
See Monqez AI on your own business
Start a 14-day trial — no credit card needed.