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AI customer service
Answers in seconds.On WhatsApp, under your name.
Monqez AI answers your customers on WhatsApp, Messenger, Telegram, Instagram and your website. You train it on your own products, prices and policies, so it answers the way you would, in your customer's language. It hands you the chat the moment it is unsure.
No card needed. It starts in Test Mode, talk to it yourself before you connect a channel.
For shops, clinics, agencies and service businesses. If customers message you, it works.
- Do you ship internationally?
- Is the black one still in stock?
- Hello?
Yes, we ship worldwide. And the black one is still in stock.
An example conversation. Your agent replies in whichever language your customer writes in.
What it does.
Answers customer questions from your own products, prices and policies.
Recommends something from your catalogue when a customer is deciding.
Takes an order and puts it in your list. It never asks anyone to pay.
Books appointments on your calendar, once you switch that on.
Hands the conversation to your team the moment it is unsure.
You set the rules. It does the answering.
Every line below is a setting you control, not a promise you have to trust.
You setYou write the answers.
Monqez doesIt replies in seconds, at any hour.
You setYou pick the tone.
Monqez doesIt stays on it, in Arabic or in English.
You setYou connect the channels.
Monqez doesIt works the same way on every one.
You setYou set the monthly cap.
Monqez doesIt stops there, and never bills extra.
You setYou stay in charge.
Monqez doesIt hands you the chat the moment it hesitates.
From question to order, on WhatsApp.
A customer asks about a product, gets a straight answer, and the order lands in your list, while you are doing something else.
All set, Ahmad. Order confirmed, delivery to Abdoun tomorrow.
Written by your agent, under your brand and never ours.
- Item
- 2 × Black Hoodie (L)
- Customer
- Ahmad · Abdoun, Amman
- Channel
- Recorded
- In your orders list, 10:33
An example conversation, shown here in English. Your agent replies in whichever language your customer writes in.
The same agent answers on WhatsApp, Messenger, Telegram, Instagram and your website.
WhatsAppLive
MessengerLive
TelegramLive
InstagramLive
WebsiteLive
Connected through the official WhatsApp Business API. You plug in your own WhatsApp Business number, your own Facebook Page, your own Telegram bot. Your number stays yours.
Setup takes about one evening.
Paste in your FAQs and prices, or connect your store and it reads the catalogue itself.
Connect one channel, your own WhatsApp Business number or your Facebook Page.
Talk to it yourself in Test Mode, correct what sounds wrong, and go live when you decide.
Nothing reaches a real customer until you say so.
Built to stop, not to guess.
- It does not invent answers. If it is not in your information, it says so.
- It does not handle refunds or complaints. Those come to you.
- It does not keep going when a customer asks for someone on your team.
- It does not learn behind your back. It changes only the day you change your information.
Customer service is the only thing we sell today. WhatsApp broadcasts and a sales agent are being built. We will tell you when they are ready, and not before.
Monqez means rescuer.