必要 Cookie 用于保持登录状态；分析功能仅在您同意后启用。请参阅我们的 隐私政策。
Last updated: October 2, 2026
Every account starts on our free plan and we never charge you without your action. Because you can evaluate the Service at no cost, with no time limit, subscription fees are non-refundable once paid, except in the specific cases listed in section 4 and except where your local consumer law gives you a stronger right. You can cancel at any time and keep access until the end of the period you already paid for.
When you create a Monqez AI account, Customer Service is enabled on our free plan: 100 free AI replies for the life of your account (they are not renewed each month), every channel, with no card details and no expiry date. There is no countdown: the free replies do not expire. When they have all been used, your AI pauses until you choose a plan, and nothing is ever charged automatically. This is deliberate: you are expected to evaluate the Service fully, at our cost, before any money changes hands.
Plans are billed per department, monthly or annually (annual is charged at 20% off the monthly rate). Payment is taken at the start of each period and renews automatically until you cancel.
You can cancel at any time from Billing in your dashboard. Cancellation stops the next renewal — it is not retroactive. You keep full access to the department until the end of the period you have already paid for, and nothing further is charged.
Plan changes take effect at the end of your current period, so you are never double-charged for the same window.
We refund in these cases. You do not need to argue for them:
If you are a consumer in the EEA or the UK, you have a statutory right to withdraw from a purchase within 14 days. Where the law of your country gives you a refund right stronger than this policy, that law applies and we honour it. Nothing in this policy removes a right you have under mandatory local consumer law.
Outside section 4 and section 5, fees already paid are non-refundable. In particular we do not refund a partial period after a renewal has been taken, and we do not refund because a plan went unused during a period you kept open.
The free plan exists precisely so that fit is decided before payment.
Email support@monqezai.io from the address on the account, or use the Support screen inside your dashboard. Include the charge date and the amount so we can find the payment quickly.
We acknowledge every refund request within 2 business days and give you a decision within 5 business days. Approved refunds are returned to the original card and typically appear on your statement within 5 to 10 business days, depending on your bank. We do not charge a fee to process a refund.
If a charge looks wrong, email us first. A refund we agree takes days; a card dispute takes weeks, freezes the payment while it is investigated, and often ends with an outcome neither of us wanted. We would rather simply fix it. Every request in section 4 is honoured without argument, so there is nothing to gain by going to your bank instead of us.
We may update this policy. The version that applies to a payment is the version published on the date that payment was taken, and the date below records when this version took effect.
Refunds, billing and cancellations: support@monqezai.io. Payments are processed by Monqez AI, Inc., a Delaware corporation, which is the merchant of record for your purchase and appears on your card statement.